Refund policy

Overview

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We want you to be completely satisfied with your purchase.

Return Eligibility

  • Return requests must be initiated within 14 days of delivery
  • Products must be in good condition without damage or signs of excessive wear
  • Original packaging is not required for returns
  • Custom-made or specially ordered items are not returnable unless defective

Return Process

  1. To start a return, contact us at james.stevens.dev@gmail.com
  2. Include your order number and reason for return
  3. Once approved, we'll provide instructions on how to return your item
  4. Items sent back without first requesting a return will not be accepted
  5. Customer is responsible for return shipping costs
  6. We recommend using a trackable shipping method as we cannot be responsible for lost packages

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

  • We will notify you once we've received and inspected your return
  • If approved, you'll be automatically refunded on your original payment method
  • Original shipping costs are non-refundable
  • Please remember it can take some time for your bank or credit card company to process and post the refund
  • If more than 15 business days have passed since we've approved your return, please contact us

International Returns

  • The return policy applies to international orders
  • International customers are responsible for return shipping costs
  • Any customs fees or import taxes for returns are the responsibility of the customer
  • European Union customers have the right to cancel or return orders within 14 days for any reason, according to EU regulations

Contact Us

If you have any questions about our return policy, please contact us at contact@radiantcad.com

This policy was last updated on 05/11/2025